FM Administrator

Responsibilities

• Act as the primary point of contact for tenant and client inquiries, translating requests into actionable Work Orders.
• Synchronize daily activities between Site Engineers, Technicians, and Labor teams to ensure rapid resource mobilization.
• Generate comprehensive Work Completion Reports and maintain detailed maintenance logs and asset histories.
• Update and track site inspection data to ensure findings are reflected in the project module for immediate action.
• Analyze and verify daily work progress reports from the field to ensure alignment with AMC commitments.
• Maintain CRM data integrity by following strict "step-locking" protocols for completed tasks.
• Monitor notification thresholds to ensure SLA compliance and 24/7 support readiness.

Requirements

• 3–5 years of specialized FM Administration experience within the UAE market.
• Deep understanding of UAE FM scope, including HVAC, Electrical, Plumbing, and Fire Safety standards.
• Advanced proficiency with ZOHO CRM or equivalent CAFM systems is mandatory.
• Bachelor’s degree in Business Administration, Facilities Management, or a related technical field.
• Demonstrated ability to manage complex workflows between Sales, Estimation, and Operations modules.

About the Company

Headway Group is a premier, multi-disciplinary technical provider in the UAE, delivering elite solutions across Construction, Facility Management (FM), Design, and Fit-Out sectors. Our FM division is recognized for excellence in providing Annual Maintenance Contracts (AMC), reactive repairs, and specialized MEP services for high-end residential and commercial assets.