FM Administrator at Headway Group - ScoutJobs - The AI-curated global job board
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Posted 10 hours ago

FM Administrator

Headway Group

Requirements

3–5 years FM Administration experience in UAE, Knowledge of HVAC, Electrical, Plumbing, and Fire Safety, Advanced ZOHO CRM or CAFM proficiency, Bachelor’s degree in Business Administration or Facilities Management

Skills

CRM

About the role

Responsibilities

  • Act as the primary point of contact for tenant and client inquiries, translating requests into actionable Work Orders.
  • Synchronize daily activities between Site Engineers, Technicians, and Labor teams to ensure rapid resource mobilization.
  • Generate comprehensive Work Completion Reports and maintain detailed maintenance logs and asset histories.
  • Update and track site inspection data to ensure findings are reflected in the project module for immediate action.
  • Analyze and verify daily work progress reports from the field to ensure alignment with AMC commitments.
  • Maintain CRM data integrity by following strict "step-locking" protocols for completed tasks.
  • Monitor notification thresholds to ensure SLA compliance and 24/7 support readiness.

Requirements

  • 3–5 years of specialized FM Administration experience within the UAE market.
  • Deep understanding of UAE FM scope, including HVAC, Electrical, Plumbing, and Fire Safety standards.
  • Advanced proficiency with ZOHO CRM or equivalent CAFM systems is mandatory.
  • Bachelor’s degree in Business Administration, Facilities Management, or a related technical field.
  • Demonstrated ability to manage complex workflows between Sales, Estimation, and Operations modules.

About the Company

Headway Group is a premier, multi-disciplinary technical provider in the UAE, delivering elite solutions across Construction, Facility Management (FM), Design, and Fit-Out sectors. Our FM division is recognized for excellence in providing Annual Maintenance Contracts (AMC), reactive repairs, and specialized MEP services for high-end residential and commercial assets.

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FM Administrator

Headway Group · Abu Dhabi

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