Floor Manager

Responsibilities

• Support the Store Manager in the day-to-day management of the sales team
• Implement Polène’s service standards, selling approach, and client experience expectations on the floor
• Coach and develop team members through onboarding, daily guidance, and performance follow-up
• Monitor key KPIs including sales, average basket, and conversion to implement corrective actions
• Lead daily morning briefs to communicate sales priorities and commercial targets
• Oversee floor organization, staffing allocation, opening/closing procedures, and visual merchandising
• Handle client complaints and after-sales issues to protect the brand image
• Build strong client relationships to drive loyalty and repeat business

Requirements

• Minimum 4 years of experience in a similar leadership role within luxury, premium, fashion, or leather goods retail
• Proven experience managing a team of approximately 5 to 10 people
• Strong sales leadership with the ability to lead effectively from the floor in a hands-on manner
• Solid experience in store operations, team supervision, and KPI management
• Ability to work effectively and remain calm in a high-traffic, premium retail environment
• Strong interest in craftsmanship, product excellence, and elevated client experiences
• Collaborative mindset with proactive, detail-oriented, and operationally rigorous work habits

About the Company

Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections globally.