Floor Manager

Responsibilities

• Deliver high level of customer service through expert styling and product knowledge
• Analyse sales data and collaborate with Store Manager to maximise performance
• Lead and motivate Sales Advisors to achieve service and presentation standards
• Support recruitment, onboarding, and training for new team members
• Identify and nurture future talent through development plans
• Oversee daily store operations and ensure alignment with brand standards
• Act as a brand ambassador and step into Store Manager role when required

Requirements

• Proven ability to lead and motivate teams in fast-paced environments
• Experience in coaching, development, and giving constructive feedback
• Solid understanding of retail KPIs and performance driving
• Excellent communication skills in English
• Ability to work varied hours including evenings, weekends, and holidays
• Strong adaptability and operational excellence

Benefits

• 25% staff discount across all H&M Group brands (including COS, H&M, Weekday, ARKET, and & Other Stories) available in-store and online

About the Company

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.