Floor Manager - Bedding

Responsibilities

• Lead and motivate an enthusiastic team to maximize sales and exceed store targets
• Provide exceptional customer service and expert product knowledge for bedding and home solutions
• Assist with coaching and developing team members to ensure high performance
• Manage customer queries and resolve complaints efficiently to ensure satisfaction
• Balance customer service needs with essential retail management tasks
• Maintain a high level of product expertise to support customer decision-making

Requirements

• Proven experience in retail management with a strong sales track record
• Experience working in a customer-focused retail environment
• Strong communication and interpersonal skills
• Ability to solve problems quickly and make effective decisions under pressure
• High level of motivation and a results-driven mindset
• Flexibility to work across retail trading hours, including weekends, public holidays, and late nights

Benefits

• Generous staff discounts
• Attractive commission-based structures and incentive-based promotions
• Guaranteed base earnings
• Clear paths for career progression within a trusted national brand
• A positive and flexible work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon in the home and lifestyle space, with over 180 stores nationwide. We have a strong market reputation across various categories, including furniture, bedding, flooring, electrical goods, and technology.