Floor Leader

Responsibilities

• Drive sales by coaching the team and adjusting shop floor structure
• Deliver world-class customer experience through product demonstrations
• Educate customers on brand values including ethical buying and animal testing policies
• Train and coach Sales Ambassadors on sales techniques and product knowledge
• Manage cash handling, register reconciliation, and nightly deposits
• Oversee store opening and closing procedures
• Maintain visual merchandising standards and inventory best practices

Requirements

• Minimum 1 year of experience in customer service and sales
• Experience with cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Ability to solve customer service issues in a fast-paced environment
• Knowledge and passion for skincare and natural beauty
• Flexible schedule including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Background in skincare or cosmetics
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush is a cosmetics brand dedicated to handmade, fresh, and ethical beauty products, with a strong commitment to fighting animal testing and promoting sustainable packaging.