Floor Lead

Responsibilities

• Lead by example to uphold exceptional in-store customer experience standards and train team on Mejuri’s Steps of Selling
• Drive KPI achievement including OPH, NPS, SPH, conversion, and sales success through personal and team performance
• Ensure positive customer experience and promotion of services offerings including piercing and engraving
• Participate in monthly inventory and cycle counts, ensuring proper technology and troubleshooting support
• Support back-of-house flow for in-store sales, phone sales, and BOPIS with efficient packaging and order delivery
• Maintain organizational integrity of back-of-house, display inventory, sellable inventory, packaging, and supplies
• Mitigate internal, external, and administrative product loss
• Identify and escalate opportunities, gaps, risks, and roadblocks with urgency to cross-functional teams
• Maintain Mejuri brand standards of visual presentation, cleanliness, and functionality
• Coach and inform store team on visual merchandising standard updates and changes
• Participate in onboarding and successful integration of new store talent
• Validate regular and accurate assessment of team against performance review criteria and KPIs
• Build healthy relationships and establish a positive, engaging work environment

Requirements

• Experience in a high-volume retail environment
• Adaptable with the ability to think creatively and quickly
• Excellent organization and analytical skills
• Critical thinking ability to identify potential challenges and develop action plans
• Physical requirements: ability to stand for 8 hours and lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits

• Paid sick days
• Monthly retail bonus program
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

About the Company

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand operates online, in-app, and through a growing global retail footprint of 58+ stores, committed to responsible sourcing and sustainable practices.