Floor Lead

Responsibilities

• Lead by example to deliver exceptional in-store customer experiences and drive KPIs including OPH, NPS, SPH, and conversion
• Support inventory management, cycle counts, order fulfillment, and point-of-sale system operations
• Maintain visual merchandising, brand standards, and store cleanliness
• Onboard new team members, assess performance, and foster a positive, engaging work environment
• Identify and escalate operational gaps, risks, and opportunities to cross-functional teams

Requirements

• Experience in a high-volume retail environment
• Adaptable with the ability to think creatively and quickly
• Excellent organization and analytical skills
• Critical thinking to identify challenges and develop action plans
• Ability to stand for 8 hours and lift up to 50 lbs
• Flexibility to work evenings, weekends, and holidays

Benefits

• Paid time off inclusive of vacation and sick days
• 4 months of 80% parental leave salary top-up with personalized return-to-work plans
• Monthly retail bonus program
• Generous product discount
• Robust in-house retail learning program and regular performance feedback

About the Company

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand operates online and through a global retail footprint of 58+ stores, committed to responsible sourcing, sustainable practices, and philanthropy.