Floor Lead

Responsibilities

• Lead by example to uphold exceptional customer service and Mejuri's Steps of Selling
• Drive team performance and achievement of Key Performance Indicators (KPIs) including OPH, NPS, and SPH
• Manage store operations including inventory counts, order fulfillment, and BOH organization
• Maintain visual merchandising standards and brand presentation
• Support team development through onboarding and performance assessments
• Mitigate product loss and manage operational escalations

Requirements

• Experience in a high volume retail environment
• Ability to think creatively and adapt quickly
• Strong organizational and analytical skills
• Critical thinking and problem-solving abilities
• Ability to stand for 8 hours and lift up to 50 lbs
• Availability to work evenings, weekends, and holidays

Benefits

• Paid sick days
• Monthly retail bonus program
• Regular performance feedback
• In-house retail learning program
• Generous product discount

About the Company

Mejuri reimagines fine jewelry for the modern world, shifting it from a traditional gift to a personal choice rooted in self-expression. The brand is committed to responsible sourcing, sustainable practices, and providing extraordinary customer experiences through a growing global retail footprint.