Floor Lead

Responsibilities

• Lead by example to uphold exceptional customer service standards and Mejuri's Steps of Selling
• Drive team performance and achievement of Key Performance Indicators (KPIs) including OPH, NPS, and SPH
• Manage store operations including inventory counts, order fulfillment (BOPIS), and back-of-house organization
• Maintain visual merchandising standards, cleanliness, and brand presentation
• Support people operations through onboarding new talent and conducting performance assessments
• Mitigate shrink and escalate operational risks or roadblocks

Requirements

• Experience in a high-volume retail environment
• Ability to think creatively and adapt quickly
• Strong organizational and analytical skills
• Critical thinking and problem-solving abilities
• Ability to stand for 8 hours and lift up to 50 lbs
• Availability to work evenings, weekends, and holidays

Benefits

• Paid sick days
• Monthly retail bonus program
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

About the Company

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. The brand is committed to responsible sourcing, sustainable practices, and philanthropic initiatives.