Flight Care Executive

Responsibilities

• Manage effective, polite, and timely communication with high-level VIP clients.
• Act as the primary point of contact, building strong relationships by understanding client needs and preferences.
• Coordinate catering arrangements, ensuring high quality, dietary compliance, and punctual delivery.
• Monitor flight details and maintain accurate client account information.
• Collaborate with Sales, Finance, and Marketing departments to ensure seamless service delivery.
• Understand and manage aviation operational requirements, including flight schedules, regulations, and ground operations.

Requirements

• Minimum of 3 years of experience in a customer service role.
• Fluency in English with excellent communication skills.
• Solid understanding of aviation operations and limitations.
• Ability to work rotating shifts and adapt to constant changes or last-minute updates.
• Must be a resident of Mexico.
• Strong organizational skills and the ability to work under pressure in a dynamic environment.

Preferred Qualifications

• Previous experience in the private aviation industry.
• Proficiency in additional languages.

About the Company

Jet Luxe is a luxury travel company revolutionizing executive travel. Launched in 2020, we are a global leader in the private aviation sector, providing premier aircraft management and personalized Flight Care services to an elite clientele, including aircraft owners and VIP passengers.