Fleet Operations Manager

Responsibilities

• Develop and maintain strong, long-term relationships with key customers as the primary point of contact for strategic discussions.
• Resolve complex customer issues and escalations using in-depth knowledge of products and services.
• Leverage data analytics and customer feedback to identify trends, pain points, and opportunities for improvement.
• Manage and strengthen relationships with vendors and channel partners to ensure alignment with customer needs.
• Implement personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Provide mentorship and training to junior customer engagement managers to facilitate professional growth.
• Ensure all engagement activities comply with ethical and legal requirements, including data protection.

Requirements

• Graduate Degree in Business Administration, Economics, Sales, Marketing, or a related discipline.
• 4-7 years of work experience in CRM, customer service, customer experience management, or account management.
• Proven experience in customer experience management and resolving complex client issues.
• Strong communication skills and a results-oriented mindset.

Preferred Qualifications

• Certified Sales Operations Professional (CSOP) certification.

About the Company

HP is a global leader in technology, dedicated to creating solutions that reshape the way the world works. We foster an inclusive environment where people work together to accomplish collective success and drive the future of work.