Fleet Monitoring Technician

Responsibilities

• Monitor fleet systems and respond to events and alarms
• Assist with incident triage, documentation, and escalation
• Collaborate with Services Technical Support to troubleshoot equipment issues
• Coordinate with internal teams to support issue resolution and timely communication
• Monitor service maintenance intervals
• Respond to branch personnel and customer queries via chat, email, and phone
• Follow up to ensure issues are resolved before closing cases
• Contribute to knowledge base documentation
• Work with dealerships on viewing and clearing critical alerts
• Adhere to contractual SLO/SLA performance and support team KPIs

Requirements

• Basic understanding of heavy equipment, mechanical systems, or demonstrated interest in developing technical expertise
• Ability to work in a 7x24 environment with rotating shifts and potential on-call schedule
• Strong organizational skills with attention to detail and accuracy
• Strong time management and communication skills
• Working knowledge of G-Suite including Gmail, Google Docs, Sheets, and Drive
• Ability to multi-task and manage multiple priorities in a fast-paced environment
• Self-starter with a strong, positive work ethic

Preferred Qualifications

• Associate's degree, technical certification, trade school training, or equivalent preferred
• 0-2 years of experience in customer support, operations, or technical support
• Exposure to heavy equipment, mechanical systems, or fleet operations
• Exposure or interest in coding, scripting, or SQL/database querying

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO and paid holidays
• 401(k) with company match
• Gym membership stipend and wellness programs
• Company events and food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

About the Company

EquipmentShare is on a mission to transform the construction industry by empowering contractors and communities through innovative technology, real-time support, and a people-first culture. The company's proprietary T3 platform powers operations and supports team members across the business.