Fleet Advisor Supervisor

Responsibilities

• Lead and support a team of Fleet Advisors, providing guidance, resources, and training to ensure high performance.
• Conduct regular team meetings to review performance metrics, share best practices, and address challenges.
• Serve as an escalation point for complex client issues, providing effective resolution strategies.
• Oversee account portfolios to ensure high levels of client satisfaction and retention.
• Monitor team productivity and quality, analyzing performance data to identify trends and areas for improvement.
• Provide ongoing coaching, development opportunities, and performance evaluations for team members.
• Collaborate with Sales, Product Development, and Customer Support departments to ensure seamless service delivery.
• Identify opportunities for process improvements and drive initiatives to enhance the client experience.

Requirements

• Minimum 2 years of experience in call center or customer service roles.
• At least 1 year of experience in a supervisory or leadership position.
• Proven track record in account management or relationship management.
• High School diploma or GED required; Bachelor’s Degree preferred.
• Proficiency in Microsoft Office Suite.
• Strong leadership, problem-solving, and interpersonal communication skills.

Preferred Qualifications

• Experience with Salesforce or similar CRM systems.

Benefits

• Medical, Dental, and Vision benefits available starting the first month of employment.
• Automatic enrollment in a 401(k) plan (subject to eligibility).
• Robust PTO offerings, including vacation, sick time, personal time, and volunteer time.
• Company-wide virtual fitness classes.
• Employee discounts with major providers (wireless, gym, car rental, etc.).
• Engaging company culture with contests and prizes.

About the Company

Corpay is a global technology organization leading the future of commercial payments. We provide specialized payment solutions that help businesses control, simplify, and secure payments for fuel, general payables, toll, and lodging expenses. With millions of users in over 80 countries, we foster an inclusive and innovative culture dedicated to creating better ways to pay.