FinCrime Operations Senior Lead - Fraud

Responsibilities

• Lead and develop a team of Financial Crime Operations Team Leads and Specialists to mitigate risks related to high-risk customers.
• Ensure strict adherence to AML/CFT regulations and alignment with Wise’s risk appetite and internal policies.
• Drive team performance and cultural excellence through coaching, mentoring, and talent development.
• Manage operational performance by consistently meeting KPIs and SLAs in a metrics-driven environment.
• Optimize team structures and processes to enhance customer experience and boost automation.
• Lead quality assurance initiatives, including root cause analysis and risk mitigation strategies.
• Manage operational incidents from detection through to remediation and stakeholder communication.
• Execute complex projects from start to finish, coordinating with cross-functional teams and senior leadership.

Requirements

• 3-4 years of experience in KYC/AML, financial crime, compliance, or a related field within financial services.
• At least 3 years of experience leading small to medium-sized teams.
• Advanced understanding of the regulatory frameworks surrounding KYC, FinCrime, and operational compliance.
• Strong English verbal and written communication skills for professional reporting and stakeholder management.
• Proven ability to use data to analyze complex information and drive team metrics.
• Strong project management skills with the ability to lead initiatives in a fast-paced environment.
• A process-oriented mindset with a focus on scalability and efficiency.

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, Law, or a related field.
• Professional certifications such as ICA, CAMS, or equivalent (EDD/AML/fraud/risk focused).
• Experience using Business Intelligence tools like Looker, Superset, Redash, or Microtab.

About the Company

Wise is a global technology company on a mission to build the best way to move and manage the world’s money. We are creating an entirely new network for the world's money—for everyone, everywhere—making international payments faster, cheaper, and more transparent.