Financial Aid Counselor, Student Loans

Responsibilities

• Provide individual financial aid counseling to current and prospective students and families regarding eligibility and processing.
• Evaluate financial aid applications, including FAFSA, scholarships, and loans, in accordance with institutional, state, and federal regulations.
• Oversee a student caseload and conduct verification of financial aid files to resolve conflicting data.
• Assist with student loan processing, entrance/exit counseling, and debt management education.
• Monitor student Satisfactory Academic Progress (SAP) and communicate eligibility status.
• Present financial aid information during admissions and orientation events, which may require occasional travel.
• Maintain accurate records within the student information system and respond to inquiries via phone, email, and in-person.

Requirements

• Bachelor’s degree required.
• Excellent interpersonal, listening, and communication skills.
• Ability to explain complex information clearly to students and parents.
• Strong organizational skills with high attention to detail and accuracy.
• Ability to manage time and prioritize tasks in a fast-paced environment.
• Patience, empathy, and a team-oriented mindset.

Preferred Qualifications

• 1–3 years of experience working in a financial aid office.
• Experience managing scholarships, grants, and student loans.
• Working knowledge of FAFSA and federal/state aid processes.
• Familiarity with Department of Education systems (e.g., COD, NSLDS, FSA Partners).
• Proficiency with Banner, Microsoft Office Suite, and financial aid management systems.
• Ability to interpret and apply federal, state, and institutional policies.

About the Company

Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier University of Louisiana is a Catholic and historically Black university located in New Orleans. The University is dedicated to promoting a more just and humane society by preparing students for leadership and service through a diverse learning and teaching environment.