Financial Aid Counselor

Responsibilities

• Serve as a frontline customer service representative for students and families regarding financial aid inquiries.
• Analyze and process financial aid applications to determine eligibility for federal, state, donor, and institutional funds.
• Perform verifications to resolve discrepancies in awards and notify students of changes in eligibility.
• Utilize information systems to input data, maintain databases, and generate reports.
• Resolve financial aid issues via email, text, and phone calls.
• Represent the Office of Financial Aid at university events, including open houses and FAFSA workshops.
• Ensure compliance with FERPA policies and stay current on state and federal regulations.

Requirements

• Bachelor’s Degree.
• Previous experience in financial aid or higher education.
• Working knowledge of financial aid systems such as Banner/Ellucian, NSLDS, PHEAA, and COD.
• Demonstrated knowledge of federal Title IV financial aid programs and awarding regulations.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Strong interpersonal and problem-solving skills with a customer service orientation.
• Ability to work some evenings and weekends and travel occasionally to local high school events.

Preferred Qualifications

• Proficiency or fluency in Spanish.
• Knowledge of ARGOS or Banner by Ellucian.
• Excellent verbal and written communication skills for working with diverse populations.

Benefits

• Comprehensive medical and dental plans.
• Employer-paid life and disability insurance.
• Retirement benefits.
• Generous paid time off (vacation, sick leave, and holidays).
• Tuition benefits, including no-cost undergraduate and graduate programs for employees and no-cost undergraduate programs for eligible dependents.

About the Company

La Salle University is a community that embraces diversity and seeks candidates who contribute to an inclusive, equitable, and diverse working and learning environment. Located in Philadelphia, La Salle is dedicated to student success and excellence in higher education.