Financial Aid Counselor II

Responsibilities

• Provide skilled advising to students and parents via email, telephone, text, and video platforms.
• Process financial aid documents and verify eligibility for federal, state, and institutional programs.
• Assist with the administration of California state grants, Federal Pell Grants, and Federal Direct Loans.
• Support the administration of university merit scholarship programs.
• Manage the review of reports and analyze enrollment status to identify necessary aid adjustments.
• Train and mentor Financial Aid Counselor I positions.
• Collaborate with student accounts and other university offices to confirm financial aid data.
• Ensure regulatory compliance in funds management and reconciliation.

Requirements

• Bachelor's Degree or equivalent (two years of full-time experience in a similar position may be considered equivalent to one year of post-high school coursework).
• At least one year of relevant financial aid work experience.
• Knowledge of Title IV regulations and policies.
• Strong customer service and communication skills.

Preferred Qualifications

• Ability to use professional judgment to independently calculate financial aid offers.
• Experience working with diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to multi-task and prioritize tasks within concurrent deadlines.
• Strong organizational skills to minimize errors in high-volume environments.

About the Company

University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces impact our students, faculty, and staff.