Financial Aid Coordinator

Responsibilities

• Run routine financial aid processes, including daily award notifications, requirement notices, and loan notices.
• Review submitted documents for accuracy and compliance with federal, state, and institutional regulations.
• Assist students and families in completing required forms and navigating the financial aid and billing process.
• Oversee the daily functions of the work study program, including hiring, payroll, and spending report reviews.
• Coordinate and deliver annual training sessions for work study supervisors regarding program policies and procedures.
• Provide exceptional customer service via office visits, phone, email, and Zoom.

Requirements

• Associate’s degree in business or a related field.
• 1-3 years of office administration experience.
• Strong knowledge of Microsoft Office products.
• Proficiency with technology sufficient to understand and coordinate complex processes.
• Excellent time management, customer service, and communication skills.

Preferred Qualifications

• 1-3 years of experience working specifically in a financial aid office.
• Experience using Banner or similar higher education software.

About the Company

New England College is dedicated to providing quality education and support to its students. The Office of Student Financial Services plays a vital role in helping students and their families navigate the financial aspects of higher education to ensure academic success.