Finance Operations Specialist

Responsibilities

• Manage a large volume of inbound and outbound customer inquiries regarding travel invoices
• Provide accurate and complete information to customers using appropriate tools and methods
• Ensure high levels of customer satisfaction through professional and efficient support
• Collaborate with internal departments to resolve queries and improve service efficiency
• Conduct phone calls with suppliers to verify the accuracy of payment and transaction information
• Maintain detailed records of customer interactions, transactions, and requests

Requirements

• Minimum of 3 years of experience in customer support
• Mandatory expertise in Sabre and experience with GDS
• Strong background in accounting
• Proficiency in Microsoft Excel, specifically with vlookups and pivot tables
• Excellent verbal and written communication skills in English
• Demonstrated ability to manage complex details and work independently in a fast-paced environment

About the Company

Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. Powering travel programs at more than 10,000 companies, Navan simplifies travel, payments, and expense management with intuitive tools for booking, automated payments, and seamless expense reporting.