Field Technician

Responsibilities

• Execute on-site appointments and maintain an on-site toolkit
• Identify client-initiated scope changes and hand them off to remote support
• Manage ticket queue and workload to meet contractual SLA requirements
• Document work and time accurately in internal systems
• Prioritize and escalate tickets, client care situations, and sales opportunities
• Maintain professional communication and client relationships
• Manage in-office equipment inventory for internal and external use
• Stay current with technology standards, tools, and security requirements

Requirements

• Basic or fundamental Microsoft 365 admin experience
• Basic or fundamental networking experience with exposure to SonicWall or Meraki
• Ability to work out of the NYC office 5x a week
• Ability to commute to client appointments in NYC, other boroughs, Long Island, and NJ
• Exceptional client care skills including strong verbal and written grammar

Preferred Qualifications

• 2-4 years of strong Microsoft 365 admin experience
• Strong networking experience specifically with Meraki hardware and administration
• Prior experience working with a Managed Services Provider (MSP)
• Strong understanding of cloud computing, network infrastructure, and cybersecurity
• Valid driver's license

About the Company

Altourage is a leading managed services provider specializing in IT and cybersecurity solutions. Serving a diverse clientele across financial and professional services, they deliver tailored technology solutions to meet unique client needs.