Field Technical Support Specialist

Responsibilities

• Provide on-site technical support and troubleshooting for operational issues within fulfillment centers
• Resolve product-specific issues within the operation
• Perform independent analysis and necessary checks based on operational data
• Conduct on-site repairs and utilize technical expertise to resolve hardware or software issues
• Diagnose and identify the root causes of technical problems
• Collaborate effectively with various teams to organize and execute solutions
• Produce effective and permanent solutions in a fast-paced environment
• Document all encountered issues and resolutions in detail

Requirements

• Experience in Information Technology (IT) or field support
• Strong analytical and problem-solving skills
• Ability to provide organizational solutions to technical challenges
• Proactive approach to handling operational and product-specific issues
• Excellent communication and teamwork skills
• Strong written communication and documentation skills
• Ability to adapt to flexible working hours

About the Company

OPLOG is a leading technology-driven startup in Turkey that enables e-commerce brands across Europe to simplify and optimize their entire post-purchase order process. Recognized by Deloitte as one of Turkey's fastest-growing technology companies, OPLOG utilizes proprietary robotic technology in fulfillment centers to drive Industry 4.0 transformation. We work with global companies like SONY, Tupperware, and Rossmann to provide reliable, connected order infrastructure.