Field Technical Support

Responsibilities

• Install, commission, and maintain HP Indigo digital presses at customer locations
• Diagnose and resolve complex hardware, software, and process-related issues
• Perform routine maintenance, upgrades, and press calibrations to ensure optimal uptime
• Deliver structured Ramp-Up training programs and technical coaching to new customers
• Educate press operators on workflow, color management, media handling, and troubleshooting
• Utilize AI and remote diagnostic tools to proactively identify and accelerate troubleshooting
• Collaborate with Sales and Customer Success teams to ensure smooth customer handovers

Requirements

• High School Diploma, GED, or equivalent commensurate work experience
• 6-8 years of related work experience, preferably in field service or technical support
• Strong troubleshooting skills involving electromechanics, electronics, or operating systems
• Ability to provide high-quality customer service and technical mentorship

Preferred Qualifications

• HP Indigo Certification(s) or direct experience with HP Indigo presses
• Familiarity with DFE/RIP software such as HP Smart Stream, Esko, or EFI
• Knowledge of Lean or Six Sigma methodologies
• Multilingual skills

Benefits

• Competitive annual salary range of $50,000 to $70,000
• Comprehensive group benefit programs including medical, dental, life insurance, and disability coverage
• 15 paid vacation days per year (prorated)

About the Company

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. As one of the world's largest technology companies, HP delivers a diverse portfolio spanning printing, personal computing, software, services, and IT infrastructure to over 1 billion customers globally.