Field Support Technician

Responsibilities

• Attend assigned technical incidents and requests on-site
• Present punctually to scheduled services
• Follow defined operational procedures and instructions for each service
• Resolve incidents in a timely manner to ensure service continuity
• Provide professional attention to end users during interventions
• Correctly document completed services and send corresponding reports
• Maintain constant feedback with the central coordination team
• Comply with established quality standards for service operation

Requirements

• TSU, Engineering, or related degree in Systems, Informatics, or IT
• Minimum 1 year of experience in IT incident and request handling
• Experience in field technical support or help desk
• Availability to travel to different service sites as required
• Spanish language proficiency

About the Company

A Mexican company specialized in Information Technologies seeking freelance technicians for Shared Field Services (SFS) to provide on-site technical support to various accounts.