Field Support Technician

Responsibilities

• Attend assigned on-site technical incidents and requests
• Present punctually to scheduled services
• Follow defined operational procedures and instructions for each service
• Resolve incidents efficiently to ensure service continuity
• Provide professional attention to end-users during interventions
• Correctly document completed services and submit corresponding reports
• Maintain constant feedback with the central coordination team
• Comply with established quality standards for service operations

Requirements

• TSU, Engineering, or related degree in Systems, Informatics, or IT
• Minimum 1 year of experience in IT incident and request handling
• Experience in field technical support or help desk
• Availability to travel to different service sites as required
• Proficiency in Spanish

Preferred Qualifications

• Knowledge of IT incident management and resolution
• Experience in problem management and incident tracking
• Proficiency in technical service documentation