Field Support Specialist

Responsibilities

• Attend assigned services and incidents according to the established schedule
• Execute defined procedures for each service and resolve incidents within committed times
• Maintain constant communication with the central desk or responsible coordinator
• Document all activities performed and send evidence and service reports in a timely manner
• Provide professional attention to end users
• Comply with established quality standards for each project

Requirements

• TSU, Engineering in Systems, Information Technology, or related field
• Minimum 1 year of experience in IT incident and request handling
• Knowledge of technical support for end users
• Availability to travel to different locations
• Excellent customer service attitude
• Ability to manage service documentation and evidence
• Basic diagnosis of computer equipment, peripherals, and connectivity

Benefits

• Freelance scheme with payment per ticket
• Service assignment based on availability and coverage

About the Company

icorp is a Mexican company specialized in Information Technologies seeking to provide professional on-site technical support services.