Field Supervisor/Service Manager

Responsibilities

• Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
• Set clear expectations and hold the team accountable to company standards
• Monitor key performance metrics including revenue, average ticket, close rate, and customer satisfaction
• Manage technician schedules and workflow to ensure efficient job completion
• Recruit, interview, and onboard new technicians
• Resolve customer escalations professionally and coach technicians on service excellence

Requirements

• 5+ years of experience in the service industry
• 3+ years of leadership experience
• Experience managing and coaching field technicians
• Strong understanding of service performance metrics (KPIs)
• Proven ability to improve team performance and profitability
• Experience handling customer escalations

Preferred Qualifications

• ServiceTitan experience

Benefits

• Medical, Dental, and Vision insurance
• Employer-Paid Life & Disability Insurance
• Company Vehicle, Tools & Gas Card
• 401(k) with Company Match
• HSA & FSA Options
• Paid Time Off & Holidays
• Employee Discounts & Referral Bonuses
• Ongoing Training & Development Opportunities

About the Company

Right Way Garage Doors is part of the Guild Garage Group, a national family of service brands dedicated to operational excellence and high-quality service.