Field Specialist MRT

Responsibilities

• Perform independent repairs, installations, and Field Change Orders for MRI medical technology systems.
• Conduct cross-system error analysis and troubleshooting considering clinical, technical, and economic factors.
• Ensure high customer satisfaction through professional communication and active escalation management.
• Provide technical training during installations and coordinate small projects such as upgrades or relocations.
• Resolve IT and network disturbances related to medical systems.
• Support sales and project management teams with technical expertise and customer maintenance.
• Maintain full documentation of all activities according to quality standards and report safety-related defects.
• Act as a medical device consultant in compliance with regulatory requirements.

Requirements

• Completed vocational training in Electrical Engineering or Medical Technology.
• Proven experience in field service and the medical device industry.
• Strong IT and network skills, including proficiency in MS Office.
• Experience working in radiological environments and expertise in radiation protection.
• High mobility and willingness to travel more than 70%.
• Availability for 24/7 on-call duty and weekend work.
• Fluency in both German and English (written and spoken).
• Strong communication, customer management, and teamwork skills.

Benefits

• Attractive compensation based on IG-Metall standards.
• 30 days of annual leave.
• Mobility benefits including a subsidized Deutschlandticket and leasing options for cars, bikes, or smartphones.
• Professional development through Philips University and health offerings via Philips in Balance.
• Employer-funded pension scheme (Philips Pensionskasse).
• Two weeks of paid partner time for childbirth.
• Employee discounts via Philips MyShop.

About the Company

Philips is a global health technology leader dedicated to improving people's health and well-being through meaningful innovation. For over 130 years, we have focused on advancing technologies in precision diagnosis, image-guided therapy, and connected care to support healthcare practitioners and improve patient lives worldwide.