Field Services Technician II

Responsibilities

• Provide end-to-end onsite and remote user support for service requests and technical troubleshooting
• Manage hardware deployment, asset recovery, and workstation setup
• Support audio-visual (AV) equipment and video conference room functionality
• Diagnose and resolve hardware, software, and mobile device issues
• Manage support tickets through ITSM systems, ensuring timely resolution and adherence to SLAs
• Monitor service delivery performance and escalate complex issues when necessary
• Collaborate with cross-functional IT teams to ensure consistent service quality
• Assist with product lifecycle management and hardware installation/upgrades

Requirements

• High school diploma or GED with 1-2 years of related IT services experience
• Proficiency with Windows 11 and macOS
• Fundamental knowledge of Linux
• Experience with hardware-level troubleshooting and installation
• Ability to support mobile devices (iOS, Android, etc.)
• Ability to regularly lift up to 50lbs
• Strong time management and ability to prioritize competing deadlines

Preferred Qualifications

• Excellent written and verbal communication skills
• Self-motivated with the ability to handle time-sensitive situations
• Strong active listening skills and attention to detail
• Experience working in a high-volume, customer-facing technology environment

Benefits

• Medical, Dental, and Vision insurance
• 401k Plan
• Paid Time Off and Paid Holidays
• Tuition Reimbursement and Continuing Education via Udemy and Coursera
• Employee Assistance Program and Corporate Wellness Program
• Life, Disability, and Critical Illness insurance

About the Company

Astreya provides high-quality IT support and managed services, focusing on delivering seamless user experiences and enabling technical success for a diverse global customer base.