Field Services Technician II

Responsibilities

• Provide end-to-end onsite and remote user support for service requests and technical issues
• Manage hardware and accessory deployment, including asset recovery and workstation setup
• Diagnose and resolve hardware issues and support product lifecycle management
• Maintain and troubleshoot audio-visual (AV) equipment and video conference rooms
• Manage support tickets through ITSM systems, ensuring timely resolution and proper escalation
• Monitor service delivery performance against SLAs and quality metrics
• Collaborate with cross-functional IT teams to ensure consistent service delivery
• Mentor and provide technical guidance to team members to improve overall performance

Requirements

• High school diploma or GED with 1-2 years of experience in IT Services
• Proficiency with Microsoft Windows 11 and macOS
• Foundational knowledge of Linux
• Experience with hardware-level troubleshooting and installation
• Ability to support mobile devices (iOS, Android, etc.)
• Ability to regularly lift up to 50lbs
• Strong time management and ability to prioritize competing deadlines

Preferred Qualifications

• Excellent written and verbal communication skills
• Strong active listening skills and attention to detail
• Self-motivated with the ability to handle time-sensitive situations
• Experience with image deployment tools for desktop and laptop hardware

Benefits

• Medical, Dental, and Vision insurance
• 401k Plan
• Paid Time Off and Paid Holidays
• Tuition Reimbursement and Continuing Education via Udemy and Coursera
• Employee Assistance Program and Corporate Wellness Program
• Life, Disability, and Critical Illness insurance

About the Company

Astreya provides high-quality IT support and managed services, focusing on delivering seamless user experiences and enabling technical success for a diverse and expanding customer base.