Field Services Technician I

Responsibilities

• Provide onsite technical support for end-users, including desktops, laptops, peripherals, and mobile devices
• Respond to IT service tickets using documented procedures and maintain accurate documentation in ITSM tools like ServiceNow
• Assist with workstation setups, device imaging, and equipment deployment
• Perform regular AV checks and basic troubleshooting for conference room technology (Zoom, Meet, Webex)
• Maintain and reconcile IT equipment inventory, including proper labeling, tagging, and asset tracking
• Escalate complex or unresolved technical issues following defined protocols

Requirements

• High School Diploma or GED
• Knowledge of Windows 10/11 and macOS operating systems
• Understanding of basic networking concepts (IP, DNS, DHCP)
• Proficiency with ITSM/ticketing platforms
• Ability to regularly lift and carry up to 50 lbs of IT hardware
• Strong customer service skills and professional communication abilities

Preferred Qualifications

• Enrollment in IT-related coursework or vocational training
• CompTIA A+ or Network+ certifications
• ITIL Foundation certification
• Experience with MDM tools such as JAMF or SCCM
• Familiarity with AVIXA CTS or Apple Certified Support Professional (ACSP) credentials

About the Company

Astreya provides high-touch managed services, helping organizations optimize their IT operations through expert technical support and seamless service delivery.