Field Services Supervisor

Responsibilities

• Arrange the movement of parcels by air and ground, overseeing international import and export operations.
• Supervise day-to-day airport ramp operations, including the loading and unloading of cargo aircraft.
• Oversee warehouse sort operations for processing international shipments.
• Supervise a unionized workforce of 8-12 staff, including hiring, coaching, training, and performance management.
• Manage Key Performance Indicators (KPIs), cost levels, and assist in annual budget preparation.
• Work closely with US Customs and the DHL Imports clearance department to ensure correct shipment processing.
• Monitor flights and communicate network updates to ensure contingencies are deployed when necessary.
• Implement and maintain quality systems and recommend process improvements.

Requirements

• BS/BA degree.
• 2 years of experience in a related field.
• 1 year of supervisory experience.
• Valid Driver's License with a clean Motor Vehicle Record.
• Ability to lift up to 70 lbs occasionally and 40 lbs frequently.
• Ability to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.
• Proficiency in MS Office, particularly Excel and Outlook.
• Must be at least 18 years old and pass pre-employment background, drug, and medical physical screening.

Benefits

• Competitive Pay.
• Bonus and Incentive Programs.
• Retirement Savings (401K) with company match.
• Medical, Dental, and Vision insurance.
• Well-being programs.
• Tuition Reimbursement.
• Generous Paid Time Off (starting at 4 weeks).
• Employee Discount Program and Employee Assistance programs.

About the Company

DHL Express (USA), Inc. is the #1 Delivery and Logistics Company in the world. We are committed to maintaining an environment that empowers every team member to make a significant impact, fostering a culture of personal commitment to our business, our colleagues, and our global communities.