Field Services Operations Support Manager

Responsibilities

• Lead and mentor a team of 50 helpdesk agents supporting field technicians and authorized service centers.
• Manage team members responsible for system management, network communications, and service center locator operations.
• Oversee real-time case management, including repair progress tracking, technician scheduling, and issue resolution.
• Monitor performance metrics and support trends to identify opportunities for field service efficiency improvements.
• Develop and present executive-level reports summarizing operational performance and strategic recommendations.
• Evaluate existing workflows to implement data-driven solutions that reduce repair turnaround time and optimize costs.
• Lead cross-functional process improvement initiatives from planning through execution.

Requirements

• Bachelor’s degree in business administration or a related field.
• Minimum of 5 years of experience in operations or project management.
• Proven ability to lead and develop diverse teams.
• Strong analytical and data-driven mindset with experience creating operational dashboards and performance reports.

Preferred Qualifications

• Experience in appliance repair or related service industries.
• Bilingual proficiency in Korean and English.

Benefits

• No-cost employee premiums for medical, dental, vision, and prescription benefits for you and eligible dependents.
• Competitive 401(k) Retirement Savings Plan with company matching contributions.
• Generous Paid Time Off program including company holidays and a combined sick/vacation bank.
• Performance-based short-term incentives.
• Access to mental health resources and personal fitness goal incentives.
• Family-oriented benefits including paid parental leave.
• Group rate life and disability insurance.

About the Company

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. With a history spanning over six decades and a presence in over 290 locations, our diverse portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco Solutions. We operate under the principle of "Jeong-do Management," emphasizing high ethical standards, transparency, and customer-value creation.