Field Service Technician

Responsibilities

• Manage the full lifecycle of equipment service, including installation, startup, functional testing, and project closeout.
• Troubleshoot and diagnose root-cause problems for Ozone oxidation process equipment.
• Conduct equipment condition audits to identify service opportunities and minimize customer downtime.
• Perform on-site training for customer operators and maintenance staff regarding equipment operation and safety.
• Manage site resources and coordinate with external suppliers or internal Xylem teams to ensure timely completion of activities.
• Prepare and submit weekly activity reports and technical documentation.
• Identify opportunities for parts, service, and preventative maintenance contracts to expand Xylem's footprint.

Requirements

• 3 to 5 years of experience with Ozone oxidation process equipment in municipal or industrial water/wastewater sectors.
• Ability to read and interpret P&ID diagrams, hydraulic profiles, and piping diagrams.
• Experience in the repair and service of instrumentation (flow meters, level/temperature/pressure transmitters, etc.).
• Knowledge of electrical equipment for low and medium voltage power distribution and three-phase network configurations.
• Proficiency in PLC and HMI troubleshooting, including online debugging and network troubleshooting.
• Ability to travel more than 75% within the US and Canada.
• Must possess a valid driver's license and a valid passport.
• Strong verbal and written communication skills for customer management and technical reporting.

Preferred Qualifications

• Green Belt Certification or willingness to acquire it.
• Capability of handling PLC software modification.

About the Company

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company, we address the world's most critical water challenges through innovative and sustainable solutions.