Field Service Technician

Responsibilities

• Install, service, maintain, upgrade, and perform Field Corrective Actions on electromechanical medical devices
• Establish and maintain collaborative relationships with customers and internal business teams
• Ensure full compliance with service instructions, quality requirements, and company regulations
• Report all service information and data via applicable service systems and datasheets to ensure accuracy
• Provide technical telephone support and training to customers where applicable
• Support customer demonstrations and manage assigned car stock, spare parts, and testing tools

Requirements

• Technical diploma in a relevant field
• At least 3 years of experience in field technical assistance
• Strong knowledge of electronics, electromechanics, and mechanics
• Proficiency in written English with the ability to follow detailed technical service manuals
• Strong troubleshooting and problem-solving skills
• Excellent customer interface and communication skills
• Ability to work independently while remaining a productive team player

Preferred Qualifications

• At least 2 years of experience as a service engineer specifically for electromechanical medical equipment

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care, and we are now deepening our commitment to elevating the dialysis experience through digital solutions and advanced services.