Field Service Technician

Responsibilities

• Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots
• Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance
• Troubleshoot mechanical, electrical, and software issues both on-site and remotely
• Provide remote technical support via phone, email, and video conferencing
• Train customers on robot operation, programming, and basic troubleshooting procedures
• Document all service activities in the CRM system
• Manage spare parts inventory and ensure proper tools and equipment are available
• Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements
• Achieve field service KPIs for ticket resolution and first-time fix rates

Requirements

• Associate degree or higher in a technical field, engineering, mechatronics, or related discipline
• 2+ years of hands-on experience in robotics, industrial automation, or electromechanical systems
• Proven experience with mechanical and electrical troubleshooting at customer sites
• Valid driver's license with a clean driving record
• Ability to travel extensively (60–80% field time)
• Proficiency with hand tools, power tools, diagnostic equipment, and multimeters
• Ability to read and interpret technical documentation, wiring diagrams, and schematics
• Physical capability to lift up to 50 lbs.
• Located within 1 hour of a major airport

Preferred Qualifications

• Previous experience with collaborative robots (cobots) or industrial robot maintenance and repair
• Experience with PLC systems, industrial controllers, or automation networks
• Familiarity with machine vision systems, sensors, grippers, and end-of-arm tooling
• Programming knowledge in Python, C++, or robot programming languages
• Experience with Linux/Ubuntu operating systems and networking fundamentals
• Certifications in robotics, electrical safety, or related technical disciplines

Benefits

• Employee Stock Options
• Paid time off
• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)