Field Service Technician

Responsibilities

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment
• Service devices such as cash registers, coin changers, alarms, and POS systems
• Diagnose equipment issues and implement effective solutions
• Complete service requests and maintenance repairs in a timely, professional manner
• Review work orders, manuals, and technical drawings
• Utilize testing devices, hand tools, and power tools
• Follow all safety protocols and company procedures
• Participate in a 24/7 on-call rotation
• Travel 30–40% overnight for installations and upgrades
• Maintain accurate documentation using company systems and mobile devices

Requirements

• Mechanical aptitude and strong troubleshooting skills
• Ability to work independently and solve complex problems
• Strong attention to safety and adherence to safety protocols
• Willingness to participate in a 24/7 on-call rotation
• Ability to travel 30–40% overnight
• Good driving record
• Proficiency with computers and smartphones

Preferred Qualifications

• Experience with POS systems such as Verifone or NCR
• Experience with alarm systems
• Experience troubleshooting and repairing electro-mechanical equipment
• Ability to read and interpret technical drawings and manuals

Benefits

• Paid Time Off
• 401(k) Retirement Plan
• Health, Dental, and Vision Insurance
• Overtime Pay
• On-the-Job Training
• Per Diems
• Growth Opportunities

About the Company

OWL Services provides essential technical support and maintenance for critical electro-mechanical systems, ensuring client operations run smoothly and securely.