Field Service Technician

Responsibilities

• Travel to customer locations in the New Orleans, Metairie, Slidell, and surrounding metro areas to perform maintenance and repairs.
• Conduct technical diagnosis and specialized repairs on a variety of electronics, major appliances, TVs, and A/C units.
• Assess product issues, document findings, and make informed decisions regarding repairs or part replacements.
• Manage inventory and accurately process paperwork and data entry upon completion of each service call.
• Pre-screen upcoming service calls to obtain necessary diagnostic information prior to arrival.
• Utilize all provided safety equipment (PPE), vehicles, and diagnostic tools according to company standards.
• Meet or exceed key performance metrics including customer satisfaction, first-time fix rates, and parts management.

Requirements

• Minimum of 1 year of experience in a technical role, preferably in field service.
• Proven experience repairing major appliances (refrigeration/sealed systems, cooking, or cleaning products).
• Proficiency with various tools and diagnostic test equipment.
• Ability to troubleshoot, diagnose, and document complex product or system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Physical ability to perform field service tasks, including continuous bending and lifting up to 50 pounds.

Benefits

• No-cost employee premiums for medical, dental, vision, and prescription benefits for you and eligible dependents.
• 401(k) Retirement Savings Plan with competitive company matching and immediate vesting.
• Generous Paid Time Off (PTO) program, including company holidays and a combined sick/vacation bank.
• Performance-based short-term incentives.
• Access to mental health resources and personal fitness goal incentives.
• Family-oriented benefits including paid parental leave and support for families raising children with special needs.
• Group rate life and disability insurance.

About the Company

LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. With a rich history spanning over six decades and a presence in over 290 locations, our diverse portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco Solutions. Guided by our "Jeong-do Management" philosophy, we prioritize high ethical standards, transparency, and customer-value creation.