Field Service Technician

Responsibilities

• Travel to customer locations to perform maintenance and repairs on LG products, including major appliances, TVs, and A/C units
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
• Assess problem extent, document findings, and make decisions regarding product repair or part replacement
• Use all provided safety equipment (PPE), vehicles, and diagnostic tools properly
• Process paperwork and perform accurate data entry immediately upon completion of each job
• Pre-screen service calls to obtain necessary information for diagnosis prior to arrival
• Meet or exceed company metrics including customer satisfaction, first-time fix rates, and parts management

Requirements

• Minimum 1 year of experience in a technical role (Field Service preferred)
• Experience repairing major appliances (refrigeration/sealed systems, cooking, or cleaning products)
• Proficiency with tools and diagnostic test equipment
• Valid Driver’s license in good standing
• Ability to obtain appropriate EPA Certification
• Physical ability to perform tasks associated with field service, including continuous bending and lifting up to 50 lbs

Benefits

• No-cost employee premiums for medical, dental, vision, and prescription benefits for you and eligible dependents
• 401(k) Retirement Savings Plan with competitive company matching
• Generous Paid Time Off program including company holidays and sick/vacation time
• Performance-based short-term incentives
• Access to mental health resources and personal fitness goal incentives
• Family-oriented benefits including paid parental leave

About the Company

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. With a history spanning over six decades and a presence in over 290 locations, our diverse portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco Solutions. We operate under the principle of "Jeong-do Management," committing to high ethical standards and transparent operations to ensure "Life's Good" for everyone.