Field Service Technician III

Responsibilities

• Triage service requests and perform product installations onsite at client premises
• Conduct service maintenance and ensure optimal performance of Cash Redemption Terminal (CRT) machines
• Troubleshoot and repair electro-mechanical systems to identify and resolve root causes
• Collaborate with other Field Service Technicians and external contractors to deliver high-quality service
• Adhere to all Work Health and Safety (WHS) standards, protocols, and guidelines

Requirements

• At least 3 years of field service experience, including handling technical queries from the field
• Strong understanding of electro-mechanical systems and computing environments
• Proficiency with hand and power tools
• Valid Driver's Licence (essential for onsite client work)
• Ability to travel locally (metropolitan QLD), regionally, and occasionally interstate
• Professional presentation and strong communication skills
• Compliance with WHS standards

Preferred Qualifications

• Previous experience within the gaming industry

About the Company

IGT is a global leader in gaming and entertainment, delivering thrilling and responsible experiences from casino floors to mobile screens. With over 6,000 employees across 30+ countries, we combine world-class content with strong technical and commercial capabilities to shape the future of entertainment.