Field Service Technician II

Responsibilities

• Perform start-up, commissioning, testing, troubleshooting, and repair of IEM equipment including switchboards and control panels
• Install and modify electrical or mechanical components such as circuit breakers, bus bars, and control wiring
• Analyze system failures, identify root causes, and determine corrective actions for technical issues
• Troubleshoot electrical circuits, control wiring, and networking equipment
• Coordinate with Project Managers, engineering, and manufacturing teams to resolve field issues
• Document service activities, root cause analysis, parts usage, and follow-up requirements
• Provide guidance, mentoring, and on-the-job training to Level I technicians

Requirements

• 1+ years of experience supporting switchgear start-up and commissioning
• Working knowledge of electrical, mechanical, and power distribution systems
• Ability to read and interpret electrical wiring diagrams, schematics, and technical documentation
• Proficiency in using hand tools, power tools, and electrical testing equipment
• Strong diagnostic and problem-solving skills
• Ability to travel up to 75% to regional field offices and vendor sites
• Ability to lift and carry equipment up to 50lbs

Preferred Qualifications

• Associate degree or vocational training in power distribution systems
• Military experience in related technical fields
• 1–3 years of experience in electrical, mechanical, or field service roles

About the Company

IEM is dedicated to delivering world-class electrical distribution systems for complex power needs. With 75 years of experience, they provide innovative solutions for industries that power the world's most dynamic markets.