Field Service Technician

Responsibilities

• Provide technical support to customers regarding the operation and maintenance of gaming equipment and systems
• Troubleshoot, diagnose, and resolve hardware, software, mechanical, and network-related issues
• Perform preventative maintenance, repairs, installations, and upgrades on gaming equipment
• Serve as the primary technical contact for customers to ensure high levels of service and uptime
• Maintain accurate inventory records, service reports, and required documentation
• Participate in an on-call rotation to provide after-hours and weekend support

Requirements

• High School Diploma or GED
• 2+ years of technical field service, electronics, gaming, or networking experience
• Valid driver's license and a clean driving record
• Ability to lift up to 50 pounds and move equipment using appropriate tools
• Ability to obtain and maintain required gaming licenses
• Proficiency with Microsoft Office applications (Word and Excel)

Preferred Qualifications

• Vocational, technical, or trade school education

Benefits

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Disability coverage and identity protection

About the Company

IGT is a global leader in gaming, delivering thrilling and responsible entertainment experiences from casino floors to mobile screens. With over 6,000 employees across 30+ countries, we combine world-class content with strong technical and commercial capabilities to shape the future of entertainment.