Field Service Technician I

Responsibilities

• Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices
• Troubleshoot and resolve common hardware and software issues
• Respond to IT service tickets using documented procedures and maintain accurate documentation in ITSM tools like ServiceNow
• Assist with workstation setups, device imaging, deployments, and equipment recovery
• Perform regular checks and basic troubleshooting of AV/VC equipment (displays, microphones, cameras) to ensure conference room readiness
• Maintain and reconcile inventory of IT equipment, including accurate labeling, tagging, and asset tracking
• Deliver a high-quality, customer-focused service experience with professionalism and courtesy

Requirements

• High School Diploma or GED
• Knowledge of Windows 10/11 and macOS
• Ability to troubleshoot hardware and software issues
• Experience or familiarity with mobile device support (iOS, Android)
• Familiarity with AV/VC systems such as Zoom, Google Meet, or Webex
• Proficiency with ITSM/ticketing platforms
• Ability to lift and carry up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

Preferred Qualifications

• Enrollment in IT-related coursework or vocational training
• CompTIA A+ or Network+ certifications
• ITIL Foundation certification
• Experience with device imaging tools like SCCM, JAMF, or MDT
• Knowledge of basic networking concepts (IP, DNS, DHCP)

Benefits

• Medical, Dental, and Vision insurance
• 401k Plan
• Paid Time Off and Paid Holidays
• Tuition Reimbursement (available after 6 months)
• Continuing Education via Udemy and Coursera
• Employee Assistance Program and Corporate Wellness Program

About the Company

Astreya provides managed services and technical support solutions, helping organizations optimize their IT infrastructure and end-user experiences through professional onsite and remote services.