Field Service Technician

Responsibilities

• Travel throughout the assigned territory to provide technical consultation, repair, and calibration of hydraulic, pneumatic, and manual tools.
• Troubleshoot and maintain mechanical tools, pumps, and equipment to meet customer needs.
• Build and maintain strong customer relationships while identifying new business opportunities through cold-calling and prospecting.
• Manage service vehicle inventory, ensuring parts and tools are available and maintaining accurate records.
• Complete all necessary paperwork for repairs and calibrations and provide regular activity reports to the Branch Manager.
• Train customers on proper tool operation and maintenance to ensure safety and efficiency.
• Adhere to all company safety standards, procedures, and schedules.

Requirements

• High School diploma or equivalent.
• 3+ years of hands-on mechanical or technical experience.
• Clean and valid driver’s license.
• Ability to lift or move up to 75 pounds.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Access to a safe, preferably covered, space near your home to park the service vehicle overnight.

Preferred Qualifications

• Proven track record in customer service and satisfaction.
• Strong organizational, communication, and presentation skills.
• Self-motivated mindset with a drive to succeed in a field-based environment.

About the Company

HYTORC is the worldwide leader in hydraulic and pneumatic torque wrench manufacturing. With over 50 years of history, we focus on engineering new technologies and maintaining a 24/7 service network to make industrial bolting simpler, more precise, and more reliable across various global industries.