Field Service Technician

About the Company

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

Responsibilities

• Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
• Utilize a company issued iPad to track time and materials in the FieldAware app
• Keep customers in the loop with timely updates on repair status and estimated timeframes
• Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
• Contribute to a tidy and efficient shop environment
• Participate in a weekly on-call rotation for after-hours service
• Assist other service technicians with installations and parts delivery

Requirements

• High school diploma or GED
• Valid driver's license with the ability to be insured
• Proven customer service skills with a professional and friendly demeanor
• Strong oral and written communication skills
• Excellent troubleshooting and problem solving skills
• Ability to work independently while also contributing to a team

Preferred Qualifications

• Working knowledge of multimeter use
• Vo-Tech school degree or 1-2 years related experience with electrical and hydraulic systems
• Familiarity with Google Workspace
• Previous experience in the coffee industry

Benefits

• Hourly rate of $21-$26 per hour plus productivity bonuses
• Take home service vehicle with gas card
• Company issued credit card for business expenses
• Cell phone reimbursement
• In house technical support and training
• Medical, dental and vision insurance
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long term disability
• Educational assistance program