Field Service Supervisor

Responsibilities

• Coordinate between Area Executives, employees, and customers to ensure seamless service delivery
• Plan daily schedules, repair schedules, and manpower allotment for call-backs
• Conduct annual equipment surveys and inspections to ensure quality and progress
• Lead toolbox talks and ensure continuous employee awareness regarding safe work practices
• Perform Fatality Preventive Audits and conduct EH&S inspections/audits
• Manage client relationships, including contract renewals, price negotiations, and rapport development
• Monitor and reduce call-backs and follow up on invoices and payments
• Ensure strict adherence to EH&S policies to achieve zero accidents and incidents

Requirements

• Diploma in electrical or electronics engineering
• 7-10 years of relevant industry experience in elevator or escalator service
• Strong technical coordination and manpower management skills
• Proven experience in client relationship management and contract negotiation
• Expertise in safety audits, inspections, and risk assessment (JHA) processes

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. With a global team of 72,000 people, we are committed to innovation and our "Three Absolutes": prioritizing Safety, Ethics, and Quality in everything we do.