Field Service Specialist

Responsibilities

• Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment.
• Diagnose and resolve equipment failures by identifying root causes and implementing corrective actions.
• Manage an assigned service territory by efficiently scheduling service calls and travel to meet SLA commitments.
• Maintain accurate documentation of service activities, maintenance records, and inventory transactions.
• Provide training and guidance to customer personnel on equipment operation and maintenance procedures.
• Communicate effectively with customers regarding service status and issue resolution to maintain high satisfaction.
• Plan and order necessary parts for service while maintaining proper inventory control.

Requirements

• Associate's degree in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field (or equivalent experience/certification).
• 3+ years of electro-mechanical troubleshooting experience.
• Ability to travel 50-75%, including overnight stays.
• Valid driver's license.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, etc.).
• Ability to meet physical demands, including standing, kneeling, bending, and lifting up to 50 lbs.
• Strong interpersonal and communication skills for interacting with clinical and hospital staff.

Preferred Qualifications

• Previous field service experience in a medical or clinical setting.
• Biomedical Engineering Technology (BMET) certification.

Benefits

• Medical, dental, and vision coverage starting on day one.
• 401(k) retirement savings plan through the Aon Pooled Employer Plan.
• Paid time off ranging from 20 to 35 days based on length of service.
• Paid holidays and paid parental leave.
• Educational assistance programs and flexible spending accounts.
• Employee Discount Program and Employee Assistance Program (EAP).

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. With a 70-year legacy of innovation in kidney care, we are dedicated to elevating the dialysis experience through digital solutions and advanced services while investing in the future of vital organ therapies.