Field Service Software Engineer

Responsibilities

• Provide field service support for software and hardware issues on deployed ARTIDIS systems
• Diagnose, reproduce, and analyze software issues; identify root causes and support corrective actions
• Perform remote and on-site troubleshooting during installation, maintenance, and service activities
• Develop and maintain service-related software tools, scripts, or minor patches
• Coordinate with European headquarters on service activities, software releases, and troubleshooting practices
• Support system installation, commissioning, and validation activities
• Write and maintain technical documentation, troubleshooting guides, and service procedures
• Assist in testing and verification of software updates before field deployment
• Provide technical feedback from field observations to support continuous improvement
• Maintain accurate service records and reports for troubleshooting activities and system performance

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Biomedical Engineering, or equivalent practical experience
• Experience with software troubleshooting, debugging, and root cause analysis in technical systems
• Ability to read and understand Qt/C++ and QML code and perform basic modifications or diagnostics
• Familiarity with software documentation, requirements, and troubleshooting procedures
• Experience with version control systems such as Git
• Strong knowledge of medical device quality and regulatory requirements (FDA, ISO 13485, IEC 62304)
• Strong analytical and problem-solving skills for diagnosing complex system issues
• Ability to work independently in a field service environment and manage multiple technical tasks
• Strong communication skills and ability to collaborate with cross-functional teams

About the Company

ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization. The ARTIDIS nanotechnology platform integrates different types of clinical data into the ARTIDISNET digital platform, allowing physicians to significantly shorten the diagnostic process and benefit both patients and the healthcare system.