Field Service Representative

About the Company

At Forterra, we are unleashing autonomy at scale to transform the battlefield. Our mission is to build the foundational platforms that enable an intelligent ecosystem to coordinate, adapt, and execute with speed and precision even in the uncertainty and disruption of modern conflict.

Responsibilities

• Support monitoring of customer product readiness and resolve technical issues
• Diagnose and repair equipment-related issues on-site to minimize downtime
• Assist customers with diagnostic and repair support via phone, email, or on-site
• Execute training plans for customers and internal personnel on equipment operation
• Maintain detailed records of service activities, diagnostics, and resolutions
• Generate Field Reports and Work Orders for quality and engineering teams
• Travel to customer sites domestically and internationally to support service delivery

Requirements

• Must be eligible for a SkillBridge program opportunity
• Hands-on experience diagnosing, maintaining, or repairing mechanical/electronic equipment
• Ability to communicate technical information clearly
• Strong documentation habits and attention to accuracy
• Ability to travel up to 75%, including internationally
• Eligibility to obtain and maintain a U.S. security clearance