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Posted a day ago
Field Service Representative
Dark WolfField Service Representative
Requirements
Bachelor's degree and 9+ years experience, DoD 8570 IAT Level II certification, US Citizenship, Ability to obtain TS/SCI
Skills
Windows ServerVMwareActive Directory
About the role
Responsibilities
- Perform high-level operational maintenance, support, and upgrades for complex operating systems, workstations, and servers
- Coordinate and perform complex software installations and upgrades to operating systems and layered software packages
- Monitor and tune multiple systems to achieve optimum performance levels
- Ensure workstation and server data integrity through appropriate software and hardware solutions
- Develop and implement system backup and database archive operations for data recoverability
- Plan and implement server modernization
- Conduct hardware and software audits to ensure compliance with established standards and configuration guidelines
- Develop and implement new standard operating procedures, policies, and schedules
Requirements
- Bachelor's degree with 9+ years of experience, or Master's degree with 7+ years of experience
- Current DoD 8570 IA Baseline Certification, IAT Level II (e.g., Security+ CE, CCNA Security, CYSA+)
- US Citizenship required
- Ability to obtain a TS/SCI clearance
Preferred Qualifications
- Experience using ServiceNow, Remedy, or similar ticketing systems
- Experience managing and troubleshooting Windows Server Operating Systems in virtual and physical environments (e.g., VMware or HyperVisor)
- Experience with Microsoft Active Directory networks and associated services (DNS, DHCP, Group Policy, DFS)
- Experience with file and data permissions on network-hosted file shares and storage (e.g., NetApp, NTFS)
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Dark Wolf · North Bay
