Field Service Representative

Responsibilities

• Provide onsite and remote technical and non-technical support to designated Bombardier aircraft operators and service centers.
• Act as a brand ambassador, assisting with aircraft operations and ensuring customer satisfaction.
• Be available 24/7 to assist with customer or Service Center issues as required.
• Interact with all levels of customer organizations, including owners, executives, and flight crews.
• Assist in adjudicating warranty, engineering, parts, and SMART SERVICES issues.
• Educate and coordinate technical items such as Service Bulletins, Advisory Wires, and technical publications.
• Provide factual, concise reports to customers and internal Bombardier departments.
• Promote Bombardier Mobile Response Team and Service Center services to operators.

Requirements

• College diploma in Aviation Maintenance or 5 years of business jet maintenance experience.
• Minimum of 5 years of aviation experience in the maintenance, modification, and repair of jet aircraft.
• Excellent troubleshooting and problem-solving skills.
• Ability to travel occasionally (less than 10%), including potential international travel.
• Fluency in English (written and spoken) with strong interpersonal and communication skills.
• Strong computer skills and ability to adapt to various software environments.

Preferred Qualifications

• FAA Airframe and Powerplant (A&P) endorsement.
• Knowledge of Bombardier Service Center policies, manpower, and role definitions.
• Extensive knowledge of Learjet, Challenger, and Global platform aircraft.

Benefits

• Competitive base salary.
• Comprehensive insurance plans (Dental, medical, life, disability, and more).
• Retirement savings plan.
• Employee Assistance Program.
• Tele Health Program.

About the Company

Bombardier designs, builds, and maintains peak-performing aircraft for businesses, governments, and militaries worldwide. We prioritize employee growth and excellence, pushing the boundaries of the aviation industry.